Our cancellation policy is:

We offer a no-fee cancellation on any order that has not gone into production yet, and has not been worked on by a Truly Engaging designer. If a designer has worked on your order, there is a $35 cancellation fee. Orders that have already gone into production unfortunately cannot be cancelled or modified*.

To cancel, please call our Quality Control Center: 800-788-8633

*If you do need to make a modification to an order already in production please call to consult with our customer care team about your options