Our cancellation policy is:
We offer a no-fee cancellation on any order that has not gone into production yet, and has not been worked on by a Truly Engaging designer. If a designer has worked on your order, there is a $35 cancellation fee. Orders that have already gone into production unfortunately cannot be cancelled or modified*.
*If you do need to make a modification to an order already in production please call to consult with our customer care team about your options