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How do I check the status of my order?
What do the different order statuses mean?
What is your return policy?
What is your cancellation policy?
How can I contact your Quality Assurance team?
Do you offer free samples?
Have my free samples been shipped yet?
How long do sample orders take?
How do I place my full order after receiving my personalized sample?
How long will my order take?
Can you rush my order?
Can I rush shipping?
How much does shipping cost?
Which countries do you ship to?
Do you ship to Puerto Rico?
How much postage will I need to purchase for my order
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Color & My Order
Can you rush my proof?
How do I get a proof of my design? How can I find out what it will cost?
Will I see a proof of my design?
Is there a charge to receive a proof?
Can I have my guest names printed on my place cards?
Can I make special changes to my design?
Can I send you my own design for my custom product?
Can you print some or all of my wedding invitations in another language?
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Can you print my recipient addresses on my envelopes?
Can you print my return address on my envelopes?
Do your wedding invitations come with both inner and outer envelopes?
Can I order additional wedding stationery envelopes?
How do I upload my recipient address list
Images & Graphics
What types of photo files can I upload to my design?
Will my photo print well?
How can I optimize the print quality of my photos?
Can I add an additional photo to my design?
How can I send you my logo or photo?
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Can I change the fonts on my design?
Can I add raised foil to “Upload Your Own Design” pieces?
Can I add the Luxe Satin finish on both sides of my product
What elements on my item can be foil?
Can I add foil after my order has been submitted?
How many colors of foil can be added to a design?
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How do I reorder?
How can I find my previous order?
Can I see a copy of my proof again after I’ve ordered?
I created an account but don’t see my order history. Why can't I see it?
Will my order history be in my account?
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My promo code expired. How can I find and receive special promotions?
If my code has expired, will you still honor it?
I've already placed my order. Can you honor my promo code?
Why doesn’t my promo code work?
I’m having trouble adding, editing, or removing items from my shopping cart. What should I do?
How do I clear my web browser's cookies and cache?
What type of payment do you accept?
Can I edit my credit card information?
Can you set a default credit card?
Do you need an account to store a credit card?
Can I remove my credit card from my account?
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