Our return policy is: 100% Quality Guarantee: We want you to love your custom order by Truly Engaging. That's why we stand behind a 100% quality guaran...

Our cancellation policy is: We offer a no-fee cancellation on any order that has not gone into production yet, and has not been worked on by a Truly Engagi...

To contact our Quality Assurance department, please call 800-788-8633. They will be happy to help you or return your call as soon as possible.