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Contact us @ 800.788.8633
Knowledge base
FAQs
Order Status
2
How do I check the status of my order?
What do the different order statuses mean?
Cancellation/Returns
2
What is your return policy?
What is your cancellation policy?
Paper Types
1
Our Papers
Samples
5
Do you offer free samples?
How do I place my full order after receiving my personalized sample?
Have my free samples been shipped yet?
How long do sample orders take?
Personalized Samples
Turnaround Time
2
Can you rush my order?
How long will my order take?
Shipping
8
Can I rush shipping?
How much does shipping cost?
How much postage will I need to purchase for my order
Do you ship to Puerto Rico?
Which countries do you ship to?
View all 8
Personalization
Proofs
5
Can you rush my proof?
How do I get a proof of my design? How can I find out what it will cost?
Color & My Order
Will I see a proof of my design?
Is there a charge to receive a proof?
Special Requests
9
Can I make special changes to my design?
Can you create an Invitation to match my Save the Date?
Can I have my guest names printed on my place cards?
Can I put photos or words instead of numbers on your Table Number Cards?
Can you add my guest addresses to an All-In-One Invitations
View all 9
Envelopes
5
Can you print my return address on my envelopes?
Can you print my recipient addresses on my envelopes?
How do I upload my recipient address list
Do your wedding invitations come with both inner and outer envelopes?
Can I order additional wedding stationery envelopes?
Images & Graphics
6
How can I optimize the print quality of my photos?
Will my photo print well?
Can I add an additional photo to my design?
How can I send you my logo or photo?
Is there a fee to remove the background from my photo?
View all 6
Fonts
1
Can I change the fonts on my design?
Raised Foil
10
What colors of foil are available?
How many colors of foil can be added to a design?
Can I get a foiled design sample?
Can I add foil after my order has been submitted?
Can I add the Luxe Satin finish on both sides of my product
View all 10
Troubleshooting
My Account
11
Can you set up my account for me?
Why isn’t my sign-in working?
If I can’t get my first account to work, should I create another account?
Can I change my sign-in information?
Will my order history be in my account?
View all 11
Promotional Codes
4
My promo code expired. How can I find and receive special promotions?
Why doesn’t my promo code work?
If my code has expired, will you still honor it?
I've already placed my order. Can you honor my promo code?
Shopping Cart
2
How do I clear my web browser's cookies and cache?
I’m having trouble adding, editing, or removing items from my shopping cart. What should I do?
Payment
11
What type of payment do you accept?
Can I edit my credit card information?
Can I remove my credit card from my account?
Can you set a default credit card?
Do you need an account to store a credit card?
View all 11
Truly Engaging Marketing
2
Can you stop sending me emails?
Can you send these emails to another email address?
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