Order Status 2

• How do I check the status of my order?
• What do the different order statuses mean?

Cancellation/Returns 2

• What is your return policy?
• What is your cancellation policy?

Paper Types 1

• Our Papers

Samples 5

• Do you offer free samples?
• How do I place my full order after receiving my personalized sample?
• Have my free samples been shipped yet?
• How long do sample orders take?
• Personalized Samples

Turnaround Time 2

• Can you rush my order?
• How long will my order take?

Shipping 8

• Can I rush shipping?
• How much does shipping cost?
• How much postage will I need to purchase for my order
• Do you ship to Puerto Rico?
• Which countries do you ship to?

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Proofs 5

• Can you rush my proof?
• How do I get a proof of my design? How can I find out what it will cost?
• Color & My Order
• Will I see a proof of my design?
• Is there a charge to receive a proof?

Special Requests 9

• Can I make special changes to my design?
• Can you create an Invitation to match my Save the Date?
• Can I have my guest names printed on my place cards?
• Can I put photos or words instead of numbers on your Table Number Cards?
• Can you add my guest addresses to an All-In-One Invitations

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Envelopes 5

• Can you print my return address on my envelopes?
• Can you print my recipient addresses on my envelopes?
• How do I upload my recipient address list
• Do your wedding invitations come with both inner and outer envelopes?
• Can I order additional wedding stationery envelopes?

Images & Graphics 6

• How can I optimize the print quality of my photos?
• Will my photo print well?
• Can I add an additional photo to my design?
• How can I send you my logo or photo?
• Is there a fee to remove the background from my photo?

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Fonts 1

• Can I change the fonts on my design?

Raised Foil 10

• What colors of foil are available?
• How many colors of foil can be added to a design?
• Can I get a foiled design sample?
• Can I add foil after my order has been submitted?
• Can I add the Luxe Satin finish on both sides of my product

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My Account 11

• Can you set up my account for me?
• Why isn’t my sign-in working?
• If I can’t get my first account to work, should I create another account?
• Can I change my sign-in information?
• Will my order history be in my account?

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Promotional Codes 4

• My promo code expired. How can I find and receive special promotions?
• Why doesn’t my promo code work?
• If my code has expired, will you still honor it?
• I've already placed my order. Can you honor my promo code?

Shopping Cart 2

• How do I clear my web browser's cookies and cache?
• I’m having trouble adding, editing, or removing items from my shopping cart. What should I do?

Payment 11

• What type of payment do you accept?
• Can I edit my credit card information?
• Can I remove my credit card from my account?
• Can you set a default credit card?
• Do you need an account to store a credit card?

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Truly Engaging Marketing 2

• Can you stop sending me emails?
• Can you send these emails to another email address?