Proofs 4

• How does the proofing process work?
• How can I get a proof of my design?
• Will I see a proof of my design?
• Can I see a copy of my proof after I’ve ordered?

Envelopes 6

• Can you print my recipient addresses on my envelopes?
• Can you print my return address on my envelopes?
• How do I upload my guest/recipient address list?
• Do your wedding invitations come with both inner and outer envelopes?
• Can I order additional wedding stationery envelopes?

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Fonts and Colors 2

• Can I change the fonts on my design?
• How colors work at Truly Engaging

Foil 6

• What elements on my item can be foil?
• Can I add foil after my order has been submitted?
• How many colors of foil can be added to a design?
• Can I apply foil to my entire design?
• Can I get a foiled design sample?

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Images, Graphics and QR Codes 7

• Can I add a QR code to my order?
• What types of photo files can I upload to my design?
• Will my photo print well?
• How can I optimize the print quality of my photos?
• Can I add an additional photo to my design?

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Special Requests 9

• Can I have my guest names printed on my place cards?
• Can I make special changes to my design?
• Can I send you my own design for my custom product?
• Can you print some of my wedding invitations in another language?
• Can you create an Invitation to match my Save the Date?

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Shipping 7

• Can I rush shipping?
• How much does shipping cost?
• Where do you ship to?
• How much postage will I need to purchase for my order?
• Can I have a different shipping and billing address?

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Order Status 3

• How do I check the status of my order?
• What do the order statuses mean?
• Why is my order on hold?

Cancellation/Returns 2

• What is your return policy?
• What is your cancellation policy?

Paper Types 1

• Our Papers

Samples 4

• Personalized Samples
• Do you offer samples kits?
• How long do sample orders take?
• How do I place my full order after receiving my personalized sample?

Turnaround Time 2

• How long will my order take after it is approved?
• Can you rush my order?

My Account 5

• How do I reorder?
• How do I find my order history?
• Sign-in help
• How can I unsubscribe from your emails?
• Order confirmations

Checking out: Payment and Promo Codes 6

• Payment methods we accept
• Storing and managing your credit card
• Purchasing for tax exempt organization?
• How secure is storing my credit card?
• Where can I find coupons, discounts, and special offers?

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