Shipping 6

• Can I rush shipping?
• How much does shipping cost?
• Where do you ship to?
• How much postage will I need to purchase for my order?
• Can I have a different shipping and billing address?

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Order Status 2

• How do I check the status of my order?
• What do the order statuses mean?

Cancellation/Returns 2

• What is your return policy?
• What is your cancellation policy?

Paper Types 1

• Our Papers

Samples 4

• Personalized Samples
• Do you offer samples kits?
• How long do sample orders take?
• How do I place my full order after receiving my personalized sample?

Turnaround Time 2

• How long will my order take after it is approved?
• Can you rush my order?

Proofs 4

• Can you rush my proof?
• How do I get a proof of my design? How can I find out what it will cost?
• Will I see a proof of my design?
• Is there a charge to receive a proof?

Envelopes 6

• Can you print my recipient addresses on my envelopes?
• Can you print my return address on my envelopes?
• How do I upload my guest/recipient address list?
• Do your wedding invitations come with both inner and outer envelopes?
• Can I order additional wedding stationery envelopes?

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Fonts and Colors 3

• Can I change the fonts on my design?
• Color & My Order
• Color Palette and Options

Foil 6

• What elements on my item can be foil?
• Can I add foil after my order has been submitted?
• How many colors of foil can be added to a design?
• Can I apply foil to my entire design?
• Can I get a foiled design sample?

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Images, Graphics and QR Codes 7

• Can I add a QR code to my order?
• What types of photo files can I upload to my design?
• Will my photo print well?
• How can I optimize the print quality of my photos?
• Can I add an additional photo to my design?

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Special Requests 9

• Can I have my guest names printed on my place cards?
• Can I make special changes to my design?
• Can I send you my own design for my custom product?
• Can you print some of my wedding invitations in another language?
• Can you create an Invitation to match my Save the Date?

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Promotional Codes 3

• My promo code expired. How can I find and receive special promotions?
• I've already placed my order. Can you honor my promo code?
• Why doesn’t my promo code work?

My Account 12

• How do I reorder?
• How can I find my previous order?
• Can I see a copy of my proof after I’ve ordered?
• Will my order history be in my account?
• Help my saved work is gone

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Checking out and Payment 10

• What type of payment do you accept?
• Shopping Cart: adding, editing, or removing items
• Can I edit my credit card information?
• Can I remove my credit card from my account?
• Purchasing for tax exempt organization?

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Website Help 1

• How do I clear my web browser's cookies and cache?