We understand that mistakes happen — here's what to do depending on where your order stands:

You haven't approved your order yet Contact us as soon as possible. A phone call during business hours is the fastest way to reach us.

You've already approved your order Once approved, your order moves to production quickly. There may be a short window to pull it before printing begins — call us during business hours or email us after hours and we'll do our best to explore your options.

You selected Express Service Express Service orders are queued for immediate production upon receipt. Changes are unlikely, but please call us during business hours or email after hours and we'll do everything we can to help.

To reach us: Call our Customer Concierge Team at 800-788-8633 during business hours. After hours, email us at info@trulyengaging.com or submit a help ticket. Please follow up with a call the next business day to ensure the fastest response. When reaching out, include your order number, the details of the change, and your phone number so we can assist you as quickly as possible.