Truly Engaging has a Print Quality Guarantee

We take great care of each order we print.  If something isn’t right due to a printing or production issue, we’ll make it right. Simply let us know—we’ll replace it at no cost to you.

We are committed to products that you are proud to put your name on.

Please note that we're unable to accept returns on personalized products that have been approved for print, but we handle every concern individually to find the best solution for you.

In most cases we'll ask for photos to help troubleshoot your concerns and get you a replacement. 

To get started, email us with the following:

• Your order number
• A brief description of your concern
• Supporting photos

Please note: all order concerns need to be addressed within 30 days of receipt.

Shipping or concealed damage? Please contact our Customer Concierge Team within 48 hours of receipt to qualify for a replacement.

You're welcome to call and speak directly with our Customer Concierge Team at 800-788-8633.