Order Status 2

• How do I check the status of my order?
• What do the different order statuses mean?

Cancellation/Returns 3

• What is your return policy?
• What is your cancellation policy?
• How can I contact your Quality Assurance team?

Paper Types 1

• Our Papers

Samples 5

• Personalized Samples
• Do you offer free samples?
• Have my free samples been shipped yet?
• How long do sample orders take?
• How do I place my full order after receiving my personalized sample?

Turnaround Time 2

• How long will my order take?
• Can you rush my order?

Shipping 8

• Can I rush shipping?
• How much does shipping cost?
• Which countries do you ship to?
• Do you ship to Puerto Rico?
• How much postage will I need to purchase for my order

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Proofs 5

• Color & My Order
• Can you rush my proof?
• How do I get a proof of my design? How can I find out what it will cost?
• Will I see a proof of my design?
• Is there a charge to receive a proof?

Special Requests 9

• Color Palette
• Can I have my guest names printed on my place cards?
• Can I make special changes to my design?
• Can I send you my own design for my custom product?
• Can you print some of my wedding invitations in another language?

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Envelopes 5

• Can you print my recipient addresses on my envelopes?
• Can you print my return address on my envelopes?
• Do your wedding invitations come with both inner and outer envelopes?
• Can I order additional wedding stationery envelopes?
• How do I upload my recipient address list

Images & Graphics 6

• What types of photo files can I upload to my design?
• Will my photo print well?
• How can I optimize the print quality of my photos?
• Can I add an additional photo to my design?
• How can I send you my logo or photo?

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Fonts 1

• Can I change the fonts on my design?

Raised Foil 10

• Can I add raised foil to “Upload Your Own Design” pieces?
• Can I add the Luxe Satin finish on both sides of my product
• What elements on my item can be foil?
• Can I add foil after my order has been submitted?
• How many colors of foil can be added to a design?

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My Account 11

• How do I reorder?
• How can I find my previous order?
• Can I see a copy of my proof again after I’ve ordered?
• I created an account but don’t see my order history. Why can't I see it?
• Will my order history be in my account?

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Promotional Codes 4

• My promo code expired. How can I find and receive special promotions?
• If my code has expired, will you still honor it?
• I've already placed my order. Can you honor my promo code?
• Why doesn’t my promo code work?

Shopping Cart 2

• I’m having trouble adding, editing, or removing items from my shopping cart. What should I do?
• How do I clear my web browser's cookies and cache?

Payment 11

• What type of payment do you accept?
• Can I edit my credit card information?
• Can you set a default credit card?
• Do you need an account to store a credit card?
• Can I remove my credit card from my account?

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Truly Engaging Marketing 2

• Can you stop sending me emails?
• Can you send these emails to another email address?